The dreaded windows problems.  Always getting errors, blue screens or programs crashing or not responding.  Tell me or show me what is happening and I will do my best to diagnose and fix the problems.

If you are having any PC Problems at all you can contact me.

Support Methods:

Depending on the Support query and your operating system I can provide support through the following methods:

Win XP Remote Assistance:  This is my preferred method it actually allows me to take control of your computer or see what is happening on your computer.

Walkthrough video file:  In certain cases I may be able to create a walkthrough video file which will enable you to fix the problem by following the steps in the walkthrough movie file.  This is basically a .mov or .avi file which can be played in Windows Media Player or Real Player.  It will show screen shots of an application in a movie format which will allow you to follow the video and fix the problem.

By E-mail:  I will send you a walkthrough set of instructions by e-mail.

By MSN Messenger, ICQ or Yahoo Messenger:  I will communicate with you in real time and give you instructions on how to fix the problem.

Pricing: 

For all support issues I charge £6 per hour ($9 US Dollars or 9 Euros) (way below what a Computer Support Professional usually charges).

£6 ($9 US Dollars or 9 Euros) is my minimum charge therefore if it only takes 1 minute to an hour you will only pay £6  ($9 US Dollars or 9 Euros) (rather than the usual average minimum charges of £50 or $60). 

The only time I would charge more is if there are additional costs involved in which case I will ask your permission and detail the costs involved before carrying out the support.  If I don't fix the problem you don't pay anything!

Payment:

Payment in the UK: By Credit Card, Paypal.com, NoChex.com, Cheque or Postal Order.

Payment in the rest of Europe (Euros): By Credit Card or Paypal.com

Payment in the US and rest of the world: By Credit Card or Paypal.com